by FieldSoftCRM | Oct 12, 2026 | Uncategorised
Zoho announced Zia Chat on 23 September 2026. It’s a single chat window that sits across your Zoho apps. You ask a question in plain English, and it pulls the answer from CRM, Desk, Books and the rest. It can also carry out tasks for you. We’ve gone...
by FieldSoftCRM | Sep 3, 2026 | CRM Costs & ROI
A few weeks back, one of our consultants took a call from a business owner who’d already signed up for Zoho CRM. He wanted to know why his invoice was nearly three times what he’d budgeted for. He’d seen “from £14 a user” on the website....
by FieldSoftCRM | Aug 20, 2026 | Platform Comparisons
You’ve probably had the same three tabs open we see on every discovery call. Zoho in one, Salesforce in another, and somewhere in the middle a half read review of SugarCRM, which by the way isn’t even called that anymore. And you’re trying to work...
by FieldSoftCRM | Aug 13, 2026 | Zoho CRM Updates
Zoho pushed dozens of changes through the Q1 and Q2 2026 release notes. Most small businesses running Zoho CRM don’t have a spare afternoon to read them. This is a filtered read of the Zoho CRM 2026 updates that change how you actually work, ranked by impact,...
by FieldSoftCRM | Apr 28, 2026 | CRM Costs & ROI
55% of CRM rollouts fail to deliver what the vendor promised. Most sales leaders blame the software. However, the truth is harder. In reality, hidden CRM costs, the ones that never appear on the sales call, are what quietly turn a £10,000 contract into a £40,000...
by FieldSoftCRM | Mar 10, 2026 | CRM Implementation & Selection
CRM Implementation Guide Many businesses reach a point where customer information is scattered across email inboxes, spreadsheets, and notebooks. Sales teams store notes in different places and managers struggle to see what is happening in the pipeline. A CRM system...
by fieldsoftltd | Jan 28, 2026 | CRM Implementation & Selection
If you are planning to select a new CRM system, you need more than feature lists and glossy demos. Many businesses choose software that looks impressive but fails to support real work. This guide explains how to select a new CRM system using practical,...
by fieldsoftltd | Dec 29, 2025 | CRM Health & Data Quality
Every year your CRM drifts further from what your business actually needs. Old fields accumulate, data goes stale, automation breaks, and users start working around the system. Without a structured CRM health check, your CRM becomes a liability not an asset. This...
by fieldsoftltd | Sep 9, 2025 | Company News & Events
FieldSoft’s Managing Director, Bradley Field, attended Zohoholics Birmingham on the 8th and 9th September. This two-day event brought together Zoho customers, partners, and product teams to share knowledge, explore new developments, and discuss the future of...
by fieldsoftltd | Jun 16, 2025 | CRM Fundamentals
Introduction CRM software isn’t just a digital address book. It’s the brain of your customer relationships, sitting at the core of how modern businesses sell, market, support, and grow. Whether you’re a business owner trying to scale, a sales director looking...
