by FieldSoftCRM | Oct 12, 2026 | Uncategorised
Zoho announced Zia Chat on 23 September 2026. It’s a single chat window that sits across your Zoho apps. You ask a question in plain English, and it pulls the answer from CRM, Desk, Books and the rest. It can also carry out tasks for you. We’ve gone...
by FieldSoftCRM | Sep 3, 2026 | CRM Costs & ROI
A few weeks back, one of our consultants took a call from a business owner who’d already signed up for Zoho CRM. He wanted to know why his invoice was nearly three times what he’d budgeted for. He’d seen “from £14 a user” on the website....
by FieldSoftCRM | Aug 20, 2026 | Platform Comparisons
You’ve probably had the same three tabs open we see on every discovery call. Zoho in one, Salesforce in another, and somewhere in the middle a half read review of SugarCRM, which by the way isn’t even called that anymore. And you’re trying to work...
by FieldSoftCRM | Aug 13, 2026 | Zoho CRM Updates
Zoho pushed dozens of changes through the Q1 and Q2 2026 release notes. Most small businesses running Zoho CRM don’t have a spare afternoon to read them. This is a filtered read of the Zoho CRM 2026 updates that change how you actually work, ranked by impact,...
by FieldSoftCRM | Apr 28, 2026 | CRM Costs & ROI
55% of CRM rollouts fail to deliver what the vendor promised. Most sales leaders blame the software. However, the truth is harder. In reality, hidden CRM costs, the ones that never appear on the sales call, are what quietly turn a £10,000 contract into a £40,000...
