by fieldsoftltd | Mar 3, 2025 | Uncategorised
Customer Relationship Management (CRM) has evolved beyond a simple database for storing contact details. Today, modern CRM systems integrate artificial intelligence (AI) and emerging technologies like blockchain, voice assistants, and the Internet of Things (IoT) to...
by fieldsoftltd | Feb 23, 2025 | Uncategorised
Customer loyalty and retention are the backbone of a sustainable business. While attracting new customers is essential, long-term success comes from retaining existing ones. Studies show that increasing customer retention by just 5% can boost profits by 25% to 95%....
by fieldsoftltd | Feb 16, 2025 | CRM Tips
A great customer experience is the backbone of any successful business. Yet, many companies unknowingly develop bad Customer Relationship Management (CRM) habits that drive customers away. If your CRM strategy isn’t helping you retain customers, it might be time...
by fieldsoftltd | Feb 8, 2025 | CRM Tips
Companies that truly understand their customers’ behaviours, preferences, and pain points are the ones that foster loyalty, drive repeat business, and ultimately achieve long-term success. But how can businesses gain this level of insight? The answer lies in CRM...
by fieldsoftltd | Jan 26, 2025 | Uncategorised
Customer Relationship Management (CRM) systems are the backbone of modern businesses, enabling organisations to manage interactions with current and potential customers, streamline operations, and drive growth. However, merely implementing a CRM system isn’t enough;...
